Our Process
At Scrambler Therapeutics, we understand that starting a new treatment can feel like a big step. Our aim is to make the process clear, respectful and person-centred from the first point of contact through to the final day of your treatment.
This page outlines what you can expect at every stage of the journey.
Step 1: Reach Out
The first step is to contact us via our website or by email at info@scramblertherapeutics.com.au. From there, a member of our team will get in touch to schedule a short phone call.
Step 2: Phone Call
We’ll arrange a brief phone call (5–10 minutes) to introduce the service and understand a little about your situation. This is a chance to ask initial questions and see whether Scrambler Therapy might be suitable.
Step 3: Assessment
If Scrambler Therapy appears appropriate, we’ll schedule a free 40-minute Zoom assessment with our Nurse Practitioner Candidate. Prior to this appointment, it is helpful to receive a referral from your treating GP or pain specialist outlining:
Your pain history
Treatments previously trialled
Current diagnoses
Confirmation that Scrambler Therapy may be clinically appropriate
During the Zoom assessment, we’ll:
Review your medical history, diagnoses and pain timeline
Discuss medications and treatment responses to date
Explore goals, preferences and daily impacts
Assess whether any medication changes are required prior to therapy
At the end of this consult, we’ll discuss whether Scrambler Therapy is recommended. If it’s not appropriate, we’ll provide alternate treatment suggestions or refer you back to your treating team with guidance.
Step 4: Booking
If Scrambler Therapy is recommended and you wish to proceed:
You’ll be offered available treatment dates
A 50% deposit is required to confirm your booking
You’ll be emailed all relevant onboarding documents:
New patient registration form
Consent form
Privacy and communication agreement
Step 5: Preparation
Before your first session:
Avoid using moisturisers, oils or powders on the skin near your area of pain
Wear loose, comfortable clothing
If needed, a gown will be provided
Please arrive 10 minutes early for your appointment
Step 6: Treatment
Scrambler Therapy is delivered across 10 sessions over two weeks, with a weekend break between weeks. Each session is approximately 60 minutes, with about 40 minutes of active treatment using the Scrambler machine.
At each session:
Your pain will be reassessed and mapped
Electrodes will be placed near, not on, the painful area
You’ll feel a pleasant tingling or humming sensation
The sensation is adjusted for comfort
You’ll be seated in a reclined chair throughout the session
Most people find sessions relaxing. Some report reduced pain after the first treatment, while others notice improvement later in the series.
Step 7: Aftercare
After completing the initial 10-day course, you may be offered a review and recommendations for ongoing care. Some people benefit from "booster" sessions if pain begins to return. These are discussed on a case-by-case basis.
We remain available to coordinate with your referring clinician and broader healthcare team to support your recovery.
